Customer Success Stories & Case Studies

One Lost Phone. Two Countries. Two Thumbs Up. From Istanbul Airport to Italy.

One phone collected in Istanbul and returned to its owner in Italy, told through two real thumbs-up photographs.

Forgotten Items in Aksaray, Istanbul – A Real Customer Courier Story

Kingston Eugene Miller arranged pickup of belongings left at an Aksaray shop and local delivery in Istanbul through an English WhatsApp conversation.

Helping Khalid Complete a Store Purchase in Istanbul

When a store could not accept his preferred payment method, Khalid turned to Ana Kurye for personal shopping and local purchase assistance.

Forgotten Bag at Istanbul Airport: Matthieu's Experience with Ana Kurye

Matthieu C’s forgotten airport bag was recovered and sent onward, with authorisation support, shipping preparation and regular photo updates.

Lost Red Suitcase Recovered from Istanbul Airport and Delivered to a Hotel

An authorized IGA pickup followed by changing delivery plans and a completed hotel handover in Istanbul on 15 October 2026.

Lost Suitcase Recovered from Istanbul Airport and Shipped to California, USA

Authorized IGA collection, FedEx shipping and regular photo updates for a traveler in California. Customs released the suitcase for onward transit; final customer receipt was not separately confirmed.

Chris’s Lost Suit: Recovery and South Africa Shipping Preparation

Chris arranged consular authorization in Pretoria so his suit could be recovered in Istanbul and prepared for shipping to South Africa.

A Mother’s Lost Handbag: Istanbul Airport to Moscow

A mother’s handbag was collected from IGA, carefully prepared and sent through CDEK to the Moscow region.

DJI Pocket 3 Recovery at Sabiha Gökçen for a Customer in China

Shui Wang’s DJI Osmo Pocket 3 was recovered through Sabiha Gökçen Airport collection arrangements. The case explains authorization, protective packaging and DHL shipping preparation for Beijing.

Bodrum Airport Lost iPhone Returned to the UK

A phone held at Bodrum Airport was collected with authorization, transferred through Istanbul and returned to the UK using FedEx. Maddison confirmed delivery on October 9, 2026.

Passport Left at Istanbul Airport: Helping an Australian Family Recover Their Lost Property

Sasha contacted Ana Kurye from Australia to coordinate recovery of her husband’s passport and personal documents from IGA Lost & Found.

Motorcycle Boots Purchased and Delivered to an Istanbul Hotel

A customer in Jordan asked Ana Kurye to purchase Alpinestars motorcycle boots from an Istanbul store and deliver them to her friend’s hotel. We handled the store purchase and local courier delivery.

Lost iPhone at Istanbul Airport Successfully Returned to Derek Fan

Already in the USA, Derek arranged authorization for IGA collection. Ana Kurye recovered his iPhone and arranged its DHL return; he confirmed receipt on 16 September 2026.

Lost Phone Recovered from Istanbul Airport and Delivered to New York in One Day

Anastasia's phone was collected from Turkish Airlines Lost Property at Istanbul Airport and sent by DHL to New York. It reached her one day after shipment.

Two Lost Laptops Recovered from Istanbul Airport and Returned to the USA

Two laptops were found at Istanbul Airport after their owner had already left Turkey. Ana Kurye coordinated the IGA Lost & Found collection and arranged their return to Texas, USA.

Lost iPhone Recovered from Istanbul Airport and Returned to Florida, USA

Joelle had already left Turkey when her iPhone 13 Pro Max was found at Istanbul Airport. Ana Kurye helped recover the phone and return it safely to Florida, USA.

Lost Laptop Bag Recovered from IGA Istanbul Airport and Sent by DHL

After leaving a Dell laptop bag at Istanbul Airport, Allan Beardsworth contacted Ana Kurye for help. The recovered bag was handled through the IGA lost property process, carefully packed and sent by DHL toward Kaş in the Antalya region.

Personal Belongings Delivered from Istanbul to Ankara by Intercity Courier

Juan Estrada’s belongings were packed in Istanbul and sent to Ankara by bus cargo, with local courier support and follow-up through the final handover.

Forgotten Glasses Shipped from Izmir to Cyprus

Route: Izmir to Cyprus. Item: prescription glasses.

Shipping a Suitcase from Istanbul to the UK

Route: Istanbul to the UK. Item: suitcase.

Phone Pickup and International Shipping

Route: Turkey to abroad. Item: mobile phone.

Hotel Forgotten Luggage Recovery

Route: hotel pickup in Istanbul. Item: forgotten luggage.

Emergency Pharmacy Delivery for a Tourist

Route: pharmacy to hotel. Item: pharmacy item.

Embassy Document Delivery

Route: office to embassy area. Item: official document.

Airport Forgotten Item Collection

Route: airport lost property office. Item: airport lost property item.

International Parcel Coordination

Route: Turkey to international destination. Item: international parcel.

Hotel Phone Pickup and Airport Hand Delivery at Istanbul Airport

A real Istanbul hotel phone pickup and airport hand delivery case for a transit passenger who needed his phone before an international connection.

A Flat Tire, 10 Fragile Ceramics, and an On-Time Istanbul Delivery

A same-day Kadikoy to Sariyer delivery where an unexpected motorcycle problem was solved without delaying the customer's fragile ceramic order.

Lost Phone on Turkish Airlines: How Ana Kurye Recovered a Samsung S23+ at Istanbul Airport

A South African customer needed help after a Samsung S23+ was found by Turkish Airlines in Istanbul, but direct cargo pickup could not move forward.

From Istanbul Airport to Ireland: How Ana Kurye Founder Ozlem Boz Personally Recovered Nadya's Lost Phone

Nadya was almost ready to give up on her lost phone at Istanbul Airport. Ana Kurye founder Ozlem Boz personally coordinated the recovery and prepared the phone for return to Ireland.

Renato's Lost Bag Recovered from Istanbul Airport

Renato Di Pietrantonio lost a bag at Istanbul Airport. Ana Kurye collected it from Lost and Found, securely packed the wallet, ID, driver's license and Ray-Ban sunglasses, and arranged international shipping.

Passport Courier from Istanbul to North Cyprus

A real international document forwarding case where Ana Kurye received a passport in Istanbul after a visa process and arranged onward delivery to North Cyprus.

A Stuffed Bunny Left at a Hotel in Side, Turkey, Reunited With Its Owner in the UK

A much-loved stuffed bunny left at Serenis Hotel Side was confirmed with the hotel, collected in Antalya and prepared for international shipping to Gloucestershire, UK.

Glasses Left at an Istanbul Hotel Packed and Delivered to the UK in 4 Days

A customer in the UK needed forgotten glasses collected from an Istanbul hotel, protected with safer packaging and prepared for international delivery.

Lost Documents at Istanbul Airport Collected and Delivered to Mersin by DHL

An international customer could not personally collect a leather file containing important documents found at Istanbul Airport. Ana Kurye coordinated authorization, collection and DHL delivery to Mersin.

Lost Laptop at Istanbul Airport Recovered and Delivered to France

A traveller left a laptop at the Istanbul Airport international transit security checkpoint. Ana Kurye supported authorization, airport pickup and international delivery to Toulouse, France.

From Istanbul Airport Lost & Found to Moscow: A Child's Glasses Returned with Ana Kurye

A family in Moscow needed help after their child's Seiko glasses were found by Turkish Airlines Lost & Found at Istanbul Airport. Ana Kurye handled local collection and CDEK shipping organization.

Lost Phone Recovered from Babadag Teleferik in Fethiye and Returned Through Istanbul

A traveller left a mobile phone at Babadag Teleferik in Fethiye. Ana Kurye coordinated local recovery, intercity transport and final hotel delivery in Sultanahmet.

Hotel Lost Property Delivery from Istanbul to Antalya: Mary's Story

Mary had already travelled from Istanbul to Antalya when her husband's black cap was found at their Beyoglu hotel. Ana Kurye coordinated hotel pickup and delivery to Kemer.

Late-Night Suitcase Pickup in Istanbul - Shipped to the USA

Cortney contacted Ana Kurye late at night and urgently needed her suitcase collected before her early-morning departure. She contacted us around 10:00 PM, and the courier arrived at approximately 11:30 PM.

From Istanbul Airport to Australia: Marianne's Lost Property Recovery

Marianne needed items held at Istanbul Airport sent safely to Australia. Ana Kurye coordinated the recovery and international shipping process, kept her informed and arranged the shipment through to dispatch.

Lost Huawei Phone Recovered from Istanbul Airport and Delivered to Austria

A Huawei Nova 9 left at Istanbul Airport was collected from IGA Lost & Found and delivered safely to its owner in Bregenz, Austria.

Lost Property Recovered from Istanbul Airport and Delivered to Ankara

Dubai-based Tolga Demirci contacted Ana Kurye for help recovering lost property from Istanbul Airport. After identifying missing documents required by the airport administration, Ana Kurye completed the collection process and arranged DHL delivery to his mother in Ankara.

Lost Laptop at Istanbul Airport Recovered and Returned to Cynthia

After leaving her laptop at Istanbul Airport, Cynthia Diaz needed someone in Istanbul to manage the recovery and international return. Ana Kurye coordinated the process, prepared the shipment and sent the laptop back via FedEx.

Carly’s Grocery & Pharmacy Delivery to an Istanbul Airbnb

An Australian visitor sent her shopping list through WhatsApp. Ana Kurye purchased groceries and pharmacy items and delivered everything to her Airbnb.

Sabiha Gokcen Airport Left Luggage Collection and Shipping to London

A suitcase stored at Sabiha Gokcen Airport required authorization, storage payment, courier coordination and PTT international shipping to London.

A Lost Bag Waiting at Istanbul Airport

A lost airport bag recovery involving authorization, airport approval, customs inspection, secure collection and international shipping support.

A Lost Phone, a Closing Deadline and a Courier Who Would Not Give Up

An urgent airport lost phone recovery with corrected authorization documents, customs approval and late-night hotel delivery in Istanbul.

An Urgent Medicine Package Collected at Istanbul Airport and Delivered the Same Day

A medicine package was collected from a precise airport meeting point and delivered safely in Istanbul with same-day coordination.

A Large Dog Travel Crate Collected from Harem Bus Station

A large empty dog travel crate arriving by bus was collected, monitored through a delay and delivered safely across Istanbul.

Antalya Airport Lost and Found iPad Recovery and Shipping to Germany

A forgotten iPad was recovered from Antalya Airport Lost and Found after authorization and shipped safely back to Munich, Germany.

Istanbul Airport Lost Phone Recovered After Authorization

A phone that could not be released on the first airport visit was recovered after Lost and Found authorization and collection support.