Case Summary
- Customer
- Nadya M.
- Pickup
- Istanbul Airport Lost and Found
- Destination
- Ireland
- Item
- Mobile phone
- Service
- Istanbul Airport Lost and Found collection, authorization support and international shipping preparation
- Final Result
- Phone recovered, protected and prepared for return to Ireland
Timeline
- Nadya contacted Ana Kurye from Ireland after a difficult Istanbul Airport Lost and Found process.
- Ana Kurye reviewed the case and coordinated the required authorization steps.
- Ozlem Boz personally took over the airport-side follow-up.
- The lost phone was collected from Istanbul Airport Lost and Found.
- The phone was photographed at the Ana Kurye office for confirmation.
- The item was protected and prepared for international shipping to Ireland.
- Nadya later shared a five-star Google review and sent a thank-you gift from Ireland.
Photos from the Operation
Problem
Problem
When Nadya lost her phone at Istanbul Airport, what initially seemed like a simple lost property case quickly became frustrating and complicated.
She had already tried to communicate with Istanbul Airport Lost and Found, but the process was not moving forward. From Ireland, she was close to giving up on recovering the phone.
As a final attempt, she contacted Ana Kurye, an Istanbul-based courier company specialising in airport lost property collection, authorised pickup and international delivery.
Operation note
This case is anonymized. Address, person, hotel, institution or customer-identifying details are not shared without explicit permission. The purpose is to show what checks are needed in similar requests.
In similar operations, accuracy matters as much as speed. A wrong handover point, missing phone number, unclear recipient detail or carrier restriction can stop the operation. That is why Ana Kurye first runs a short suitability check and gives the customer a clear next step.
This approach is especially valuable for customers abroad. Even when the customer is not physically in Turkey, they can follow pickup, confirmation, local courier movement and shipping preparation through one communication channel.
Solution
Solution
Nadya's case was personally coordinated by Ozlem Boz, founder of Ana Kurye. Rather than simply arranging a courier pickup, Ozlem managed the recovery process step by step.
Ana Kurye helped Nadya understand the procedure, coordinated the required arrangements and stayed available throughout the process. For international travellers who have already left Turkey, this local coordination can make the difference.
After the required airport procedures were completed, Ozlem Boz personally collected the lost phone from Istanbul Airport Lost and Found.
Operation Process
Operation Process
The most important moment came when the phone was successfully released and collected. After days of uncertainty, Nadya finally knew that her lost phone was safe.
Ana Kurye handled the Istanbul side of the process so that she did not need to return to Turkey simply to retrieve the item.
Once the phone was collected, it was brought to the Ana Kurye office, photographed and checked. It was then protected and prepared for international shipment from Istanbul to Ireland.
The operation photos show the recovery path clearly: collection at Istanbul Airport Lost and Found, the phone at the Ana Kurye office, secure packaging and Nadya's Google review.
Result
Result
The phone was recovered from Istanbul Airport Lost and Found, packed safely and prepared for international shipment to Ireland.
The story did not end when the phone was recovered. Nadya was so happy with the service that she later sent Ozlem Boz a personal thank-you gift from Ireland.
For Ana Kurye, moments like this represent more than completing a courier delivery. Behind every lost phone, suitcase, laptop, wallet or personal belonging is a traveller somewhere in the world waiting and hoping to get something important back.
Nadya M.'s Google Review
I had a very complicated case with lost and found services at Istanbul Airport, where I was about to give up. Ozlem coordinated the whole process for me, sorted everything out, was available on the phone at any hour of the day, professional, efficient, 100% on the ball. I can not recommend Anakurye high enough. - Nadya M.
Google Review
