Case Summary
- Lost Item
- Child's Seiko eyeglasses
- Location
- Turkish Airlines Lost & Found - Istanbul Airport
- Customer Location
- Moscow, Russia
- Service
- Lost property collection and international shipping organization
- International Carrier
- CDEK
- Final Result
- Item collected and shipment to Moscow organized
Timeline
- Lost glasses were confirmed by Turkish Airlines Lost & Found.
- Customer contacted Ana Kurye from Moscow.
- Authorization and supporting documents were prepared.
- Ana Kurye followed the collection procedure with the customer.
- Glasses were collected at Istanbul Airport after release approval.
- International shipping options to Russia were reviewed.
- CDEK was selected for this Turkey-to-Russia shipment.
- The parcel was handed over to CDEK for delivery to Moscow.
Photos from the Operation
Problem
Problem
The family learned that the glasses had been found only after they were already back in Moscow. The item was no longer just a forgotten object at an airport desk; it was a child's everyday eyeglasses, held in Istanbul by an airline lost property office that needed a proper release procedure before another person could collect them.
The customer also described a practical problem that many international travellers face: finding someone in Istanbul who can communicate clearly, understand the lost property procedure and still work with a shipment connected to Russia. Some providers did not handle Russia-related deliveries, and communication in English or Russian was difficult with others.
Because the glasses were held by Turkish Airlines Lost & Found rather than a hotel or shop, simple pickup was not enough. Authorization, supporting identity and travel documents, and a collection process acceptable to the responsible office had to be handled carefully before Ana Kurye could attend the airport.
Operation note
This case is anonymized. Address, person, hotel, institution or customer-identifying details are not shared without explicit permission. The purpose is to show what checks are needed in similar requests.
In similar operations, accuracy matters as much as speed. A wrong handover point, missing phone number, unclear recipient detail or carrier restriction can stop the operation. That is why Ana Kurye first runs a short suitability check and gives the customer a clear next step.
This approach is especially valuable for customers abroad. Even when the customer is not physically in Turkey, they can follow pickup, confirmation, local courier movement and shipping preparation through one communication channel.
Solution
Solution
Ana Kurye responded to the customer in English and began checking the collection process step by step. The first goal was to understand exactly where the glasses were held, what the office required and how the customer could authorize a representative while she was outside Turkey.
The power of attorney and authorization stage required extra attention. Because the customer was in Moscow, there were discussions about preparing the document correctly in Turkish, using certified translation or notarization where needed and making the paperwork acceptable for the Turkish Airlines Lost & Found collection procedure.
After the documentation was completed, Ana Kurye prepared to collect the Seiko glasses from the Turkish Airlines International Lost & Found Office at Istanbul Airport. Once the item was released, the next challenge was finding a practical international shipping option from Turkey to Moscow.
Operation Process
Operation Process
The glasses were confirmed by Turkish Airlines Lost & Found at Istanbul Airport. The customer then contacted Ana Kurye from Moscow and explained that she could no longer collect the item personally.
Ana Kurye reviewed the lost property collection steps and guided the customer through the authorization process. The customer supplied the supporting travel and identity documents requested for the collection procedure, while Ana Kurye kept the process moving with clear updates.
Lost property procedures can vary depending on where an item is being held, the type of item and the airline or airport department involved. For that reason, Ana Kurye did not treat this as a routine parcel pickup; the release requirements had to be confirmed for this specific case.
Once the authorization process was complete, Ana Kurye collected the glasses from Istanbul Airport. The item was photographed and prepared for the next part of the operation: international shipping from Turkey to Russia.
Several shipping possibilities were considered. Because options to Russia can be limited, the customer suggested CDEK. Ana Kurye checked the CDEK Turkey to Russia shipping option and found that it was a practical solution for this Istanbul to Moscow shipment.
Ana Kurye handled the Istanbul Airport Lost & Found collection and shipment organization. CDEK was the international shipping carrier used for the Turkey-to-Russia transportation. The glasses were handed over to CDEK for delivery to Moscow after the local process was complete.
Result
Result
The child's Seiko glasses were collected from Turkish Airlines Lost & Found at Istanbul Airport and the shipment to Moscow was organized through CDEK. The customer received status updates throughout the process and later left a public Google review recommending Ana Kurye for delivery from Turkey and help with similar situations.
This case is a good example of how international courier service in Istanbul often means more than carrying an envelope or package. It can include communication with an airline office, checking power of attorney details, explaining document steps, comparing carrier options and separating local collection work from international transport rules.
Ana Kurye is an independent Istanbul courier and collection service. It is not Turkish Airlines, Istanbul Airport, iGA, CDEK, a consulate, customs broker or an official Lost & Found department. Procedures, document requirements, carrier availability, customs rules and shipping restrictions may change. Each case is reviewed individually according to the organization holding the item, the destination country and the type of property.
Customer Review - Moscow, Russia
Russian review summary: Ребенок оставил очки в самолете, которые отдали в аэропорту Стамбула в Lost & Found office. У нас уже не было возможности их забрать самостоятельно, поэтому по прилете в Москву я занялась поиском тех, кто сможет оперативно достать их и отправить. Поиск был нелегким: многие не работают с Россией, а с некоторыми было сложно общаться на русском или английском. Ребята из Ana Kurye быстро откликнулись, помогли забрать очки из офиса, организовали отправку в Москву и прекрасно переписывались на английском. Все сделали оперативно, на каждом шаге уведомляли о статусе. English translation: The customer explained that her child left glasses on the aircraft and the family could not collect them after arriving in Moscow. Ana Kurye responded quickly, communicated in English, collected the glasses, arranged shipment to Moscow and kept her informed at every step.Read the Original Google Review
